Return of goods - Elegantiškai

Goods of good quality can be returned within 14 days of receipt. Defects in goods sold in poor quality shall be rectified, the goods shall be replaced or returned in accordance with the provisions of the Civil Code of the Republic of Lithuania. The buyer receives a returns form with the goods, which contains the return information and conditions.
The following conditions must be observed when returning goods:
1. The returned product must be in its original packaging in good condition (this does not apply if you are returning a faulty product);
2. The goods must be undamaged, unused, unworn and in good condition: no damaged labels, no peeled protective films, etc. (this does not apply in the case of returns of faulty goods);
3. The returned goods must be in the same condition as received by the Buyer (this clause does not apply in the case of returns of low-quality goods);
4. The Seller has the right to refuse to accept the Buyer’s return of the goods if the conditions for returning the goods have not been complied with;
5. The return of the goods shall be made in the manner prescribed by the Seller within 14 (fourteen) days from the date of receipt of the goods (this clause does not apply in the case of low-quality goods, in which case the return of the goods shall be made within the statutory warranty period);

3. The return and replacement of goods of satisfactory quality shall be carried out in accordance with Article 6.²²⁸¹⁰ (1) of the Civil Code.

4. Money paid for quality goods accepted by the Buyer but subsequently rejected shall be refunded to the Buyer’s account no later than 14 (fourteen) days from the date of the return of the goods to the Seller, unless the Seller and the Buyer agree otherwise.

5. Goods made or sewn to the Buyer’s individual order are not returnable (details of which can be found in the product description). These include: goods where special features or attributes have been added for the buyer’s personal use; goods that are not part of the public offer; goods made to the consumer’s specifications (e.g. adjustments to a standard size, choice of fabrics that are not typical of the seller’s range, etc).

6. The Seller shall pay for the delivery of returned goods.

7. If the purchased item is replaced by another item of the same size when the first item is returned, the Buyer shall pay for the delivery of the second, replaced item.

8. For the return of faulty goods:

* The consumer who has been sold a defective product has the right, under Article 6.3641 of the Civil Code, to choose to have the product repaired or replaced, unless it would be impossible to comply with the request or would cause the seller to incur disproportionate costs. The seller has the right to refuse to repair or replace the goods if it is not possible to do so, or if it would cause the seller to incur disproportionate costs, taking into account all the circumstances, including: 1) the value of the goods if they were not defective; 2) the significance of the defect/non-conformity; 3. whether the application of a different requirement would cause inconvenience to the consumer.
*The consumer has the right to demand a proportionate reduction in the price of the goods or to terminate the contract of sale if: 1) the seller has failed or refused to repair or replace the goods; 2) the defect occurred even though the seller tried to repair the goods; 3) the defect in the goods is material; 4. the seller has stated or it is clear from the circumstances that he will not repair or replace the goods within a reasonable period of time, or that this will cause serious inconvenience to the consumer.
*The consumer does not have the right to cancel the contract if the defect is minor. The burden of proving that the defect is minor lies with the seller.
* Pursuant to Article 6.3641(8) of the Civil Code, in order to exercise the rights set out in this Article, the consumer must notify the seller of the non-conformity of the quality of the goods no later than two months from the date on which the non-conformity was discovered. The burden of proving that the consumer has missed the deadline lies with the trader. In the event of termination of the contract of sale by the consumer:
(1) the consumer must return the goods to the seller at the seller’s expense;
(2) the seller must reimburse to the consumer the price paid for the goods upon receipt of the returned goods or of the evidence provided by the consumer that the goods have been sent within a maximum of fourteen days.

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